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Who is it for

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Most people who ring in are already on file. Start from their record and you are not making a second contact for the same person.

In home estimate

45 minutes

Somebody comes out to the property, measures the floor and prices it there. It is free. Frosty does not run estimates over the phone or online, and a customer who will not have somebody out is not a booking.

Where the estimate is

Street address

City Zip code

The zip is what decides the rep, so the times appear as soon as you have it. The street and city ride along on the booking.

Who takes it

The system gives it to whichever covering rep is free and next in turn.

When

Type the address first. The zip decides which reps are offered.

Day Time

All times are Eastern time, the zone Frosty runs on. It is the customer's own clock, not yours.

Anything to note

Notes optional, goes to the rep on the booking

Frosty Coatings

Epoxy and polyaspartic floor coatings, out of Boca Raton. Residential and commercial, concrete only.

561 531 6222

You never quote a price

Not a number, not a range, not a ballpark. No price is ever given over the phone. Price, warranty specifics and product specs are all off the phone.

Say this instead: the estimate is free, they measure the floor and look at the condition of the concrete, and the price comes from the floor itself. Then book the visit.

Where they work

Based943 SW 4th Street, Boca Raton FL 33486
Travel60 minutes out of Boca Raton
ReachAs far south as Hollywood, as far north as Jupiter
Best workBoca Raton, Boynton Beach and Delray Beach
ExcludedNothing inside the radius is off limits

The zip picks the rep, not you. A zip nobody covers still books, and goes to whoever takes out of area bookings.

The estimate

CostFree
On site20 minutes to an hour
WhereAt the property. In home only
Hours9 in the morning to 5 in the afternoon, and later can be arranged when somebody asks for a specific time
Evenings and weekendsYes, both
NoticeSame day is fine
Decision makersAll of them there is preferred, not required
Who comesWhoever covers that zip and is free. The booker picks

They price the floor on the spot at the visit. That is the whole reason the visit matters.

Book them if

They own the home. Always, no exceptions
The floor is concrete. His words: concrete floor 100 percent
It is a garage, a patio, a driveway, a lanai, a warehouse or a shop floor
They are happy to have somebody out to look at it

Do not book

Not the homeowner. A renter needs the owner in it
Not concrete. Wood, tile and anything else is a no
Under 100 square feet, or a job worth under 1,500 dollars
A price shopper who will not have anybody out. Somebody who only wants a number down the phone, tells you every coating company is the same, and still says no to the visit after you have asked more than once. They are ruling the work out over the phone without seeing it

These are yours to judge on, not to read out. The customer type that has burned them is a cheap job forced through at low margin.

Answers to what they actually ask

How much does it cost?You do not answer this one. The concrete decides it, so it is priced at the visit, and the visit is free. Give no number and no range.
How long does it take?One day for most jobs. A larger job takes two
How soon can you start?Usually booked out about a week, but openings come up
How long will it last, and what is the warranty?Lifetime for garages. Outdoors, 10 to 15 years depending on the surface. Anything more specific than that goes to the owners
Do I have to move everything out?Yes. Move everything out
What is the process, start to finish?Prep through grinding, repair cracks, apply the system, let it cure
Are you licensed and insured?Insured. There is no license for this trade
Do you do financing or payment plans?Yes, through Synchrony. The estimator goes through the terms at the visit
Why are you more expensive than the other quote?"This industry doesn't require a license and you get a ride range of final floors as a result. Guys will have a cheap grinder from Home Depot and not know how to prep. Use the wrong materials or dilute using xylene. We use the best materials and process to insure our lifetime warranty means something"

Worth borrowing on a call

"We offer top tier professionalism and top tier product at a fair price. The area and industry lacks white glove service from start to finish"
"Florida has a lot of sketchy home service operators and we are not one of those"
"We come from a family of home builders and know the service industry very well"
What wins them the job: professionalism and confidence in our business and product
What loses it: price, which is exactly why you do not argue price on the phone. You book the visit
The job they most often get called in to fix: improper prep and bad materials

Five star on Google. Owners are Steve Nash and Edward Covalschi.